We built this for Kaiser Permanente
This isn't a slide deck. It's a working AI member services agent that handles appointments, coverage & benefits, prescriptions, medical records, billing, and account help — and knows when to bring in a person. Try it.
Try the Chat Agent
Ask the way a Kaiser Permanente member would — in plain language. The agent looks up the member, checks upcoming appointments, and can book new ones.
- What appointments do I have coming up?
- I'd like to book a video visit with my doctor next week
- How do I refill a prescription by mail order?
- Is a specialist visit covered under my plan?
Fully customizable — tone, workflows, and integrations are all configurable to Kaiser Permanente's standards.
Same agent, over the phone
The identical AI brain — same workflows, same knowledge, same guardrails — answers member calls on voice. Voice is configured in the sandbox and ready to connect to your contact center.
Want to hear it live? Ask our team to enable a demo line for your evaluation.
What Lorikeet can deliver for Kaiser Permanente
One AI agent across every member touchpoint — built for the accuracy and safety a health plan and care provider demands.
Natural Conversations
Members ask in their own words about appointments, coverage, refills, or a bill. The agent understands context, handles follow-ups, and resolves the request — not just FAQ lookups.
Real Member Actions
Member account lookup, upcoming appointments, and appointment booking are wired in this demo. In production these connect to your scheduling, membership, and pharmacy systems.
Healthcare-Grade Safety
Guardrails keep the agent out of clinical advice, protect PHI, and route urgent symptoms to 911 or the nurse advice line. Every interaction is auditable, with clean human escalation paths.
Natural Language Workflows
Member services processes written in plain English — no code. Update an appointment or coverage policy and it's live, without an engineering ticket.
Voice + Chat + Email
The same AI brain across every channel. Members get consistent answers whether they call, chat on kp.org, or email Member Services.
Deploy in Days
This entire demo — workflows, member tools, knowledge base, guardrails — was built in hours. Your production launch can move just as fast.
How we built this for you
This demo was configured in Lorikeet using Kaiser Permanente's real member support topics and member.kp.org help content.
Connected Member Systems
Member account lookup, upcoming appointments, and appointment scheduling — mocked here, real APIs in production.
Wrote the Workflows
A router plus subworkflows for appointments, prescriptions, benefits & eligibility, billing & claims, and account management.
Added the Knowledge
Two dozen articles covering appointments, coverage, pharmacy, billing, records, and mental health — searchable instantly by the AI.
Added Guardrails
PHI protection, no clinical advice, and emergency-symptom escalation — enforced on every message before it reaches a member.
Ready to add the world's best CX AI?
Connected to your actual member data. Handling your real support volume across appointments, coverage, pharmacy, and billing. This sandbox is just the start.
Finish Setting Up Your Sandbox